Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Title** Google Meet customers are experiencing issues loading meet.google.com in the Asia region. **Description** We are experiencing an issue with Google Meet beginning on Tuesday, 2025-11-25 21:20 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-26 02:00 PST with current details. We apologize to all who are affected by the disruption. **Symptoms** Customers are experiencing issues loading meet.google.com. **Workaround** Customers can use the mobile version to load Meet.

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Service information
Service disruption
Service outage

Incident affecting Google Meet

Incident began at 2025-11-26 05:20 and ended at 2025-11-26 10:30 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Nov 27, 2025	1:49 PM UTC	# Preliminary Incident Report We apologize for the inconvenience this service disruption may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using the help article https://support.google.com/a/answer/1047213. ## Summary Between 25 November 2025 21:20 US/Pacific and 26 November 2025 2:30 US/Pacific, Google Meet experienced a service disruption for a total duration of 5 hours and 10 minutes. A subset of Google Meet users in the Asia region were unable to start or join meetings via the web and on meeting devices. Google is committed to quickly and continually improving our technology and operations to prevent service disruptions. We appreciate your patience and apologize again for the impact to your organization. We thank you for your business. ## Root Cause The incident was caused by an issue within the Meet web frontend server located in the Singapore (SIN) metropolitan area, which is a critical component and responsible for handling Google Meet connections for users in the Asia region. The issue began with a software update to the Meet web frontend server. Approximately three hours after this update was complete, a combination of traffic patterns and a code change creating a thread deadlock risk which is currently being investigated further, acted as the trigger for the outage. This trigger led to a sustained period of long-hanging requests in the server's processing queue. This abnormal workload ultimately consumed all available resources, causing the server to experience Out-Of-Memory (OOM) errors and subsequent task crashes. The result (effect) was that the server could not properly process requests, leading to failures when users attempted to load the meeting UI or join meetings. Furthermore, the issue detection was slightly delayed because traffic patterns in the immediate interval after the software update did not trigger the issue, delaying our response and mitigation efforts. ## Remediation The issue started on 25 November 2025 at 21:20 US/Pacific and the problem was first detected by Google's internal alerting systems at 21:41 US/Pacific. Our engineers promptly began working to restore service by taking the following actions in chronological order: 25 November, 22:08 US/Pacific - Draining of the most affected cluster Efforts were made to shift traffic away from the specific server cluster experiencing the crashes. 25 November, 22:20 US/Pacific - Increase in capacity Our engineers increased the resources available to the affected service. 25 November, 23:27 US/Pacific - Rollback of the webfrontend binary The most effective step taken was reverting the software on the Meet web frontend server back to the previous stable version. This action mitigated the issue and restored service availability. Service was fully restored on 26 November 2025 at 02:30 US/Pacific. ## Detailed Description of Impact A subset of Google Meet users in the Asia Pacific region experienced issues loading the meeting user interface (meet.google.com) or were unable to start or join meetings between 25 November 2025 21:20 US/Pacific and 26 November 2025 2:30 US/Pacific. The issue primarily affected users accessing Google Meet via Web browsers and Meeting Devices. Mobile users were not affected.
Nov 26, 2025	10:46 AM UTC	Title Google Meet customers experienced issues loading meet.google.com in the Asia region. Description The issue with Google Meet has been resolved for all affected users as of Wednesday, 2025-11-26 02:30 PST. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. Symptoms Customers experienced issues loading meet.google.com. This issue affected Google Meet traffic in Asia. Other regions were not affected. Workaround None as the issue has been mitigated.
Nov 26, 2025	9:33 AM UTC	Title Google Meet customers are experiencing issues loading meet.google.com in the Asia region. Description We are experiencing an issue with Google Meet beginning on Tuesday, 2025-11-25 21:20 PST. Our engineering team continues to investigate the issue and work on a mitigation strategy. We will provide an update by Wednesday, 2025-11-26 03:00 PST with current details. We apologize to all who are affected by the disruption. Symptoms Customers are experiencing issues loading meet.google.com. Workaround Customers can use the mobile version to load Meet.
Nov 26, 2025	8:38 AM UTC	Title Google Meet customers are experiencing issues loading meet.google.com in the Asia region. Description We are experiencing an issue with Google Meet beginning on Tuesday, 2025-11-25 21:20 PST. Our engineering team continues to investigate the issue and work on a mitigation strategy. We will provide an update by Wednesday, 2025-11-26 02:00 PST with current details. We apologize to all who are affected by the disruption. Symptoms Customers are experiencing issues loading meet.google.com. Workaround Customers can use the mobile version to load Meet.
Nov 26, 2025	7:38 AM UTC	Title Google Meet customers are experiencing issues loading meet.google.com in the Asia region. Description We are experiencing an issue with Google Meet beginning on Tuesday, 2025-11-25 21:20 PST. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-11-26 02:00 PST with current details. We apologize to all who are affected by the disruption. Symptoms Customers are experiencing issues loading meet.google.com. Workaround Customers can use the mobile version to load Meet.

Times are listed in Coordinated Universal Time (UTC)