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Incident affecting Google Voice

Incident began at 2025-08-25 16:25 and ended at 2025-08-25 20:25 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Aug 26, 2025 7:46 AM UTC

Mini Incident Report

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Workspace Support using help article https://support.google.com/a/answer/1047213.

(All Times US/Pacific)

Incident Start: 25 August 2025 09:25

Incident End: 25 August 2025 13:25

Duration: 4 hours

Affected Services and Features:

Google Voice

Regions/Zones: Global

Description:

Google Voice customers experienced intermittent dropped calls and connection issues globally for a duration of 4 hours. Based on preliminary analysis, the root cause is a software rollout which resulted in increased traffic and overloaded key infrastructure Google uses for voice calls.

Customer Impact:

Affected customers intermittently experienced dropped calls and connection issues. This issue may have affected our enterprise and consumer account customers across all devices (mobile, web, deskphones or dedicated hardware).
Aug 25, 2025 9:12 PM UTC

Summary:

Google Voice customers may have been unable to place or receive calls on their Google Voice clients and deskphones

Description:

The issue with Google Voice has been resolved for all affected users as of Monday, 2025-08-25 12:57 PDT

The issue was due to a hardware device firmware update causing higher than expected traffic to an overloaded server. Our engineers have mitigated the issue by disabling the software change and adding extra capacity to the affected servers.

We thank you for your patience while we worked on resolving the issue.

Diagnosis / Customer Symptoms:

Affected customers may have experienced dropped calls and connection issues intermittently.

Workaround:

None at this time.
Aug 25, 2025 8:01 PM UTC

Summary:

Google Voice customers may have been unable to place or receive calls on their Google Voice clients and desk phones

Description:

Mitigation work is currently underway by our engineering team.

We do not have an ETA for mitigation at this point.

We will provide more information by Monday, 2025-08-25 15:00 PDT.

Diagnosis / Customer Symptoms:

Affected customers may have experienced dropped calls and connection issues intermittently.

Workaround:

None at this time.