Acordo de nível de serviço
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Um Acordo de Nível de Serviço, Contrato de Nível de Serviço ou Garantia do Nível de Serviço é um compromisso assumido por um prestador de serviços. Wikipédia
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What is the service level agreement?
What are three types of SLAs?
What is an example of a SLA?
What is the purpose of an SLA?
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and ...
A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, ...
23 de abr. de 2024 · SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including ...
15 de nov. de 2022 · A multilevel service-level agreement is an SLA split into different tiers that each address a subset of customers or departments in a company.
A customer-based SLA is an agreement that covers all of the services used by a customer. A customer service level agreement covers specific details of services, ...
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
15 de mar. de 2024 · An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, ...
A service-level agreement (SLA) sets the expectations between the service provider and the customer and describes the products or services to be delivered, ...
What is an SLA? Learn best practices and how to write one - Atlassian
www.atlassian.com › itsm › slas
An SLA (service level agreement) outlines expectations between a service provider and a customer. Learn how to set SLAs, measure performance and more.