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10 exceptional books on customer experience and growing existing clients

Creative Boom
As a business owner, keeping clients happy is key to your survival. To achieve this, you must deliver exceptional customer service and...
103 meses atrás

Obituaries in Wilmington, DE

The News Journal
Marilyn J. “Lyn” Doto, age 77, died peacefully at home on October 7, 2023, with her husband at her side. Her many friends knew Lyn as a...
15 meses atrás

5 Innovative Ideas to Improve Customer Experience in 2020

Techfunnel
Customer service is a primary element in the success of a business, and many companies are seeing this as a critical factor that can make or break a deal.
73 meses atrás

What Customers Think About Call Center Scripts: 2014 vs. 2018

Software Advice
Over two-thirds of the respondents (69 percent) said their customer service experience is improved when the agent doesn't sound like they are reading from a...
92 meses atrás

The 19 Contrarian Rules of Business

Instore Magazine
Don't promise excellent service? Run annoying ads? Business leaders insist these counterintuitive business principles work for jewelry store...
71 meses atrás

(PDF) The Evolution of the Sales Process: Relationship Selling Versus the Challenger Sales

ResearchGate
PDF | Introduced in 2012, the Challenger Sale has become one of the most talked about approaches to selling since SPIN Selling was...
1 mês atrás

(PDF) From sales force automation to digital transformation: how social media, social CRM, and artificial intelligence technologies are influencing the sales process

ResearchGate
PDF | Firms make substantial investments in sales technology from CRM (customer relationship management) tools to digital media to AI (Artificial.
47 meses atrás

別過度取悅顧客，請建立更積極的客服作為

哈佛商業評論繁體中文版
想真正贏得顧客的忠心支持，請忘了取悅顧客的招數，老老實實解決顧客的問題吧。換句話說，客服人員應專注在便利客戶上，讓他們少花些力氣來解決問題。畢竟，顧客.
34 meses atrás

Pourquoi avons-nous tant de mal à jouer collectif ?

Harvard Business Review France
Difficile de jouer collectif quand notre éducation nous pousse à rechercher les performances individuelles.
67 meses atrás

Kundenservice: Konkrete Sprache überzeugt

Manager Magazin
Wer in Kundengespräche möglichst konkrete Begriffe verwendet, hinterlässt einen positiveren Eindruck. Das fand eine aktuelle Studie heraus.
35 meses atrás